privFrequently Asked Questions

priv is available only in jurisdictions where online gaming is legally permitted under local law. We do not operate in jurisdictions where online wagering is prohibited. If you reside in Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else, you are responsible for verifying that your jurisdiction's laws permit access to our platform before you register or deposit.

We do not claim to be licensed in any specific country or city. If your jurisdiction prohibits online gaming, you are not authorised to use priv, and we are not liable for any legal consequences you face. Our legal notice explains this in detail; please review it before opening an account.

KYC (Know Your Customer) verification ensures your account is protected and that you are who you say you are. We require a government-issued ID (passport, driving licence, or national identity card) and proof of residence (utility bill, bank statement, or lease agreement dated within three months).

Upload clear photos of both documents through your account settings. Our compliance team reviews submissions within 24 hours. If your documents are unclear or incomplete, we will ask you to resubmit. Once verified, your account gains full withdrawal access. Verification protects you and us against fraud.

If you have questions about what documents we accept or how to upload them, contact our support team via the help menu in your account.

Digital wallets like local payment, online payment, and e-wallet are the fastest deposit methods on priv. Select your preferred wallet in the deposit screen, enter your amount, and confirm. You will be redirected to the wallet app or login page to authorise the payment. Once you complete authorisation in the app, the credit appears in your priv account instantly.

If you are depositing for the first time, your wallet provider may ask you to verify your identity or confirm the merchant (priv). This is normal security practice and takes less than a minute. After your first successful deposit, subsequent deposits via the same wallet are faster.

mobile banking, local payment, and online payment work the same way. Bank transfers via e-wallet, mobile banking, local payment, or online payment take longer—typically four hours—because they pass through the banking system. Choose the method that suits your timing.

If you authorise a payment but your deposit does not appear in your account within the expected timeframe (instantly for wallets, four hours for bank transfers), the most common cause is a network error or timeout during transmission. Your wallet or bank may have deducted the amount, but priv did not receive the confirmation.

Check your wallet or bank app to see if the payment went through. If the money left your account but is not in priv, contact our support team with your transaction ID from your wallet or bank. We will investigate and credit your priv account if the payment reached us but was delayed in posting.

Do not attempt to deposit again until you confirm whether the first transaction completed. Duplicate deposits are rare but can happen if you retry too quickly. Our support team can help sort this out quickly.

Yes, many of our slot games—including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—offer a demo or practice mode. Demo play uses virtual credits so you can learn the game without risking real money. Demo results are not connected to real outcomes; they are for practice only.

To play demo mode, select a slot game from the lobby and look for a "Demo" or "Practice" button. You will be given a set number of virtual credits. Play as long as you like; when you are ready to play for real, return to the main lobby and select the game again to deposit and play with real funds.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not have a demo mode because they involve real dealers. You must deposit and play for real money to participate in live-dealer games.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." When you register, there is a field labeled "Promo Code" or "Referral Code"—paste your code there before you complete registration. Once you register, that promotion is locked to your account.

If you already have an account and want to add a promo code, go to your account menu, select "Promotions," and look for an "Enter Code" or "Redeem" button. Some promotions are time-limited or have eligibility rules (e.g., new accounts only, or a minimum first deposit). The promotion terms are displayed when you enter the code.

If a code is not accepted, it may be expired, already used, or not valid for your account type. Contact support with the code and the error message you received; our team can confirm eligibility or suggest an active promotion for you.

You can adjust several account settings from your account menu. Under "Settings" or "Preferences," you can update your email, phone number, password, and language. You can also enable two-factor authentication for extra security, view your login history, and manage connected devices.

To pause your account temporarily, go to "Account" and select "Pause Activity" or "Take a Break." This suspends your account for a period you choose (typically 24 hours to several days). During this time, you cannot log in or access your account. When the pause period ends, your account reactivates automatically.

If you want to close your account permanently, contact our support team. We will guide you through the closure process and explain what happens to your balance. Permanent closure is not reversible, so make sure you have withdrawn or used your balance before requesting closure.

Our support team handles English. When you contact us via live chat, email, or in-app help, you can communicate in English, and our team will respond in English. We aim to respond to live-chat inquiries within subject to verification during business hours and to email inquiries within 24 hours.

If you have an urgent account issue (suspicious login, transaction problem, or security concern), use the live-chat feature for fastest response. For general questions, email is also efficient. Include as much detail as possible: your username, the issue, what you were trying to do, and any error messages you saw.

The help menu in your account shows the current support status and typical response times. If you contact us during off-hours, you will receive a confirmation message and a response as soon as our team is available.