priv Platform Account Terms

When you access priv—whether via Android app, iOS browser, or desktop—you agree to the terms that follow. These terms set out our rights and responsibilities, your account obligations, and how we handle deposits, withdrawals, bonuses, and dispute resolution. We've written them in plain language so the rules are clear.

priv is available only where local law permits. Your jurisdiction—whether Jakarta, Surabaya, Bandung, Medan, or Semarang—determines your eligibility. We are not responsible if you access priv from a jurisdiction where online gaming is prohibited. You alone are accountable for verifying compliance with your local regulations.

This document covers account creation, deposits and withdrawals, bonus mechanics, account suspension, and our dispute-resolution process. By creating a priv account, you accept these terms in full.

Account Creation and Verification

To open an account on priv, you must be at least 18 years old and legally permitted to participate in online gaming in your jurisdiction. During signup, you provide your full name, date of birth, email, phone number, and residential address. This information must be accurate and current.

Before accessing deposits, withdrawals, or tier-based promotions, you complete Know-Your-Customer (KYC) verification. We require government-issued ID (national ID, passport, or driver's license), address proof dated within three months, and phone confirmation. We store all documents in encrypted form and do not share them with third parties except where law compels us or where necessary for payment processing.

Your account is personal and non-transferable. You may not share your login credentials, use multiple accounts, or allow others to access priv through your account. If we detect duplicate or fraudulent accounts, we suspend all linked accounts without refund. You are liable for all activity on your account, including unauthorised access if you fail to protect your password.

Deposits and Payments

priv accepts eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are typically instant for digital wallets; bank transfers may take up to four hours depending on your institution. We do not charge deposit fees, and all payment methods are eligible for all promotions.

You agree that funds deposited are your own and lawfully obtained. We reserve the right to refuse deposits if we suspect money laundering, fraud, or other illegal activity. If a deposit is reversed by your bank or payment provider, we debit the equivalent amount from your account balance. Disputed deposits must be reported within 30 days; we will not investigate claims made after this period.

Deposits are non-refundable unless a technical error occurs on our side. If you accidentally deposit to priv, contact our support team immediately; we may reverse the deposit if no wager has been placed. Once you wager with deposited funds, that money is considered used and is not eligible for return.

Bonuses and Promotions on priv

We offer welcome bonuses, weekly cashback, referral rewards, and tier-progression benefits. All bonuses are subject to play-through requirements (typically three times the bonus amount) before funds become withdrawable. Bonus credit expires after seven days if unclaimed; expired bonuses are forfeited.

We reserve the right to modify or cancel promotions with 14 days' written notice. Bonus eligibility depends on tier status, deposit history, and account verification. If we detect abuse—using multiple accounts to claim bonuses, collusion with other players, or exploitation of system errors—we void the bonus and may suspend your account permanently.

Referral bonuses are credited within 24 hours of your referred friend's first deposit and wager. Tournaments run monthly and seasonally (aligned with Liga 1, Piala AFF, and esports events). Tournament payouts settle within 48 hours of final standings confirmation and are subject to standard withdrawal review.

Withdrawals and Settlement

Withdrawal requests trigger a three-step review: (1) account verification (confirming your KYC and linked payment method), (2) play-through validation (if withdrawing bonus credit), and (3) compliance check (ensuring your jurisdiction still permits access). This process typically takes one to three business days. We do not guarantee specific withdrawal times; review duration depends on system load and document authenticity.

All withdrawals must route to the same payment method used for deposit. If you need to change your linked payment method, contact our support team; re-verification may be required. Withdrawals are subject to two-factor authentication confirmation—you must approve the payout via SMS or authenticator app before processing.

Once we approve and dispatch a withdrawal, your bank controls final processing. priv's responsibility ends at dispatch; delays thereafter are your bank's responsibility. Most bank transfers arrive within one to two business days; some wallets may credit within hours. We are not liable for delays caused by your bank or payment provider.

Account Suspension and Closure

We reserve the right to suspend your account if we detect: (1) duplicate or fraudulent accounts, (2) bonus abuse or exploitation of system errors, (3) suspicious betting patterns or collusion, (4) KYC document inconsistencies, or (5) breach of these terms. Suspension may be temporary (pending investigation) or permanent (if violations are confirmed).

If your account is suspended, you retain the right to request your account balance. If no breach is found, we will release your balance within seven business days of reinstatement. If a breach is confirmed, we may forfeit your balance to cover damages or regulatory penalties.

You may close your account at any time by contacting support. Upon closure, your remaining balance is paid out within the standard withdrawal review window. Closed accounts cannot be reopened; to rejoin priv, you must create a new account from scratch.

Dispute Resolution and Liability

If you dispute a transaction, wager outcome, or bonus eligibility, contact our support team with detailed information: transaction ID, date, amount, and your concern. We investigate within 14 business days and respond in writing. If you are unsatisfied with our response, you may escalate to our senior team via email; escalations are resolved within 30 days.

priv is not liable for: (1) technical errors or interruptions beyond our control, (2) delays caused by payment providers or your bank, (3) losses arising from your disclosure of login credentials, (4) inaccurate account information you provide, or (5) access denied due to jurisdiction restrictions. Our total liability to you is limited to your account balance at the time of the claim.

Jurisdiction and Applicable Law

priv operates under the laws of the jurisdictions where our services are legally available. Your use of priv constitutes acceptance that these terms are governed by those laws. We do not offer access in jurisdictions where online gaming is prohibited. It is your responsibility to verify that your location permits participation. We are not liable if you access priv from a restricted jurisdiction.

Any disputes arising from these terms shall be resolved through our internal dispute process first (as described above). If internal resolution fails, disputes may proceed to mediation or arbitration as permitted by applicable law in your jurisdiction.

Data Protection and Privacy on priv

We collect personal data (name, date of birth, address, phone, email, payment information) solely to provide priv services, comply with KYC regulations, and process deposits and withdrawals. Your data is encrypted at rest and in transit using TLS 1.2+ encryption. We do not sell or share your data with third parties except where law requires (e.g., tax authorities, law enforcement with valid warrants) or where necessary for payment processing.

You can request a data download (portable copy of your account information) or request deletion after account closure. These requests are processed within 30 days per applicable privacy regulations. For detailed information about data handling, refer to our privacy policy linked in the site footer.

Amendments to These Terms

We may amend these terms at any time by posting updated terms on priv. Continued use of priv after amendments take effect constitutes acceptance of the new terms. We will notify you of material changes via email at least 14 days before they take effect. If you disagree with amendments, you may close your account and request your balance before the effective date.

Summary: Your priv Account Agreement

By creating an account on priv, you confirm that you are at least 18 years old, legally permitted to access online gaming in your jurisdiction, and accept full responsibility for verifying compliance with local law. We require KYC verification before withdrawal eligibility. All deposits are non-refundable once wagered; bonuses require play-through before withdrawal. Withdrawals undergo standard review (one to three business days) and must route to your verified payment method.

We reserve the right to suspend or close your account for breach of these terms, fraud, bonus abuse, or suspicious activity. Your account is personal, non-transferable, and your sole responsibility. We protect your data using encryption and do not share it with third parties except where law requires. Disputes are resolved through our internal process first; if unresolved, escalation to senior management follows within 30 days.

priv services are available only where local law permits. You alone are accountable for confirming access compliance in your jurisdiction. If you have questions about these terms or your account, contact our support team via live chat, in-app help, or email.